WASHING INSTRUCTIONS

Machine wash on a cold cycle or hand wash in cold water. Do not bleach, iron or tumble dry. Hang dry only. 

SHIPPING POLICY

We have partnered with The Courier Guy to deliver Shades directly to your door. Our Standard Shipping option will take two-three (2-3) working days to reach you. Remote outer lying areas can take up to five (5) days to be delivered. Orders that are placed and received after 14h00 will be shipped the next day.
For next day delivery (only to Durban, Johannesburg & Pretoria), please select the Express Shipping option when placing your order online. Kindly note that this excludes delivery on weekends/public holidays and costs an additional R115 shipping charge, over and above the standard shipping cost of R115.

*Please note that overnight shipping only applies to areas which are NOT considered outlying areas. Express delivery for outlying areas will take 3-5 business days to be delivered.
**Please note that we DO NOT ship to PO Boxes.

It is your responsibility to ensure that someone is home to receive and sign for your delivery. SHADES will not be held responsible for this. 

RETURNS & WARRANTIES

We accept returns of products purchased from our website for up to 10 days after the purchase date, provided the product has not been used and is in its original packaging. Kindly note that there is a 20% restocking fee and that SHADES is not responsible for return shipping charges.

Please ship your return to: The Property Hub 78 Corlett Drive Birnam 2196.
Please include a brief note with your contact information, order details and the reason for return.

While we stand by the superior quality of our products, we do provide a one (1) year warranty on all SHADES products against factory defects.

Please contact us with any questions on 087-255-9605 or info@shades-sa.co.za.

PRIVACY POLICY

SHADES knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting SHADES, you are accepting the practices described in this privacy policy.

WHAT PERSONAL INFORMATION DOES SHADES GATHER ABOUT CUSTOMERS?

- Information that you provide: We receive and store any information that a customer enters on our website or gives us in any way. This information is used to enhance your experience on our website, to respond to your requests, to customize your shopping experience and to communicate with you.
- Automatic information: Some information is received and stored automatically whenever you interact with us. "Cookies" are one such example of this type of information. In internet terms, a "cookie" is a text file that websites send to visiting computers/devices to identify the visiting computer/device. We also may use third-party website analytics tools. These tools collect information about visitor traffic on our website and mobile applications.
- Information from other sources: We might also receive information about you from other sources and add it to our account information. All information gathered is for the sole purpose of personalising and improving your user experience.

HOW DOES SHADES USE YOUR CONTACT INFORMATION?

We use your contact information for the following purposes only:

- Register you as a user on our website;
- Manage and/or maintain your user account and wish list on our website;
- Process and deliver purchases, returns, backorders etc;
- Communicate with you and provide customer support;
- Let you know about products, promotions and events that might be of special interest to you

If for some reason you would prefer not to receive emails from SHADES, then simply email a request to info@shades-sa.co.za with the word "unsubscribe" in the subject line. Please note that any requests to remove or update your contact information may take seven to ten working days to take effect.

HOW DOES SHADES USE YOUR OTHER CUSTOMER INFORMATION?

Customize our services and product offerings to suit your needs and interests;
Record purchases that you have made on our website;
Let you communicate with us through social networks and other media;
Allow you to post comments on our website, on social networks and other media;
Protect you against fraud and unauthorized transactions, including identifying potential unauthorized users and/or hackers;
Enforce our Terms of Use;
Comply with applicable legal requirements, industry standards and our policies.


DOES SHADES SA SHARE CUSTOMER INFORMATION?

Your privacy is always respected when you shop with SHADES. From time to time we might establish business relationships with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. Your customer information is sometimes shared with such carefully selected partners in order to enhance your shopping experience. We also sometimes allow third-party companies to collect certain anonymous information (e.g. mouse clicks, mouse movements, scroll behaviour and/or keystroke activity) during your visits in order to further enhance your shopping experience.

HOW SECURE IS MY CUSTOMER INFORMATION?

All transactions submitted to us are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. SHADES is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our websites, you do so at your own risk.

WHAT CHOICES DO I HAVE?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain SHADES features. If you do not want to receive e-mail or other mail from us or if you have any questions about how your information is being used, please simply send a request to info@shades-sa.co.za

ARE CHILDREN ALLOWED TO USE SHADES SA?
SHADES does not sell products for purchase by children. If you are under 18, you may use SHADES only with the involvement of a parent or guardian.

CONDITIONS OF USE, NOTICES, AND REVISIONS

If you choose to visit SHADES, your visit and any dispute over privacy is subject to this Policy and our Terms of Use. If you have any concern about privacy at SHADES, please contact us at info@shades-sa.co.za with a description of your concern, and we will try to resolve it. Our Privacy Policy and the Terms of Use for SHADES are subject to change without notice. Such changes will go into effect on the date that the notice is posted, will apply to all current and past users of our website and will replace any prior policies that are inconsistent. Your continued use of our website or other services constitutes your acceptance of the practices described in the revised Privacy Policy and Terms of Use.
SHADES is committed to complying with the Promotion of Access to Information Act 2 of 2000 and its principles.